Shipping policy

Shipping Policy

Thank you for visiting and shopping at KALLISTII.

Order processing

Orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday at 12 pm EST through Sunday, or on holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping typically takes 7–21 business days after processing, depending on your destination. Processing time is additional to shipping time.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping destinations and fulfillment

KALLISTII ships to addresses within the US, US Territories, and APO/FPO/DPO addresses, as well as selected destinations in North America, South America, Asia, and Europe. Availability depends on the delivery address and items in your order and is shown at checkout.

Orders ship directly from our fulfillment partners. Delivery times vary by product and destination.

Shipment confirmation and tracking

You will receive a shipment confirmation email with your tracking number once your order has shipped. Please allow up to 24 hours after shipment for tracking information to become active.

Customs, duties, and taxes

KALLISTII is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility, including tariffs, taxes, and other costs. Shipments directed outside the US are subject to applicable VAT fees.

Damages

If an item arrives damaged, contact KALLISTII at info@kallistii.co and provide photos attached to your email showing the damage. Once the photos confirm the damage, we will issue a full refund for the damaged item, with no return required. Photos are the only evidence required for our damaged-item refund decision.

KALLISTII will manage your refund and coordinate any shipping-carrier claim directly or through our fulfillment partner. You do not need to file the carrier claim yourself, and your damaged-item refund will not depend on the outcome of that claim. Please keep the damaged item and its packaging until we confirm whether the carrier needs them for its investigation.

Incorrect shipping addresses and refused delivery

We make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

KALLISTII will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or stolen shipments

If you did not receive your order but the shipping carrier has reported that it was delivered, please let us know as soon as possible at info@kallistii.co.

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.