Q: How long will my order take to arrive?
A: Orders are processed within 2-3 business days. Shipping typically takes 7-21 business days depending on your location. Tracking provided within 24 hours.

Q: Do you ship internationally?
A: Yes! We ship worldwide. International orders may have customs fees (customer's responsibility).

Q: Who fulfills orders?
A: Trusted suppliers (CJdropshipping, Printify, Printful, AliExpress, DSERS, Yoycol, Printy6) ship directly to you.

Q: What is your return policy?
A: 30-day returns from delivery. Items must be unworn/unused with tags. Email support@kallistii.co to start.

Q: What can't be returned?
A: Custom items, perishables, beauty products, sale items, gift cards.

Q: Refund timeline?
A: Processed within 10 business days of approval.

Q: Can I return items if I'm an international customer?
A: Yes! We accept returns from international customers within our 30-day return window. Items must be unworn, unused, with original tags and packaging. Contact support@kallistii.co to initiate your return.

Q: Who pays for return shipping on international orders?
A: International customers are responsible for return shipping costs. We recommend using a tracked shipping method to ensure your return reaches us safely.

Q: Will I be refunded for customs fees or import duties?
A: Customs fees, import duties, and taxes paid on your original order are non-refundable. These are charged by your country's customs authority, not by our store.

Q: How long do international returns take to process?
A: Once we receive your international return (typically 2-4 weeks for shipping), we'll inspect it and process your refund within 10 business days. The refund will appear in your original payment method.

Q: What if my international order arrives damaged?
A: Contact us at support@kallistii.co within 48 hours of delivery with photos. We'll arrange a replacement or full refund, including original shipping costs for damaged items.

Q: Are there items that can't be returned internationally?
A: The same restrictions apply: custom/personalized items, perishable goods, beauty products, hazardous materials, sale items, and gift cards cannot be returned.

Q: Do EU customers have special return rights?
A: Yes! EU customers have a 14-day cooling-off period and can return items for any reason within this timeframe, in addition to our standard 30-day policy.

Q: Payment methods?
A: Shop Pay, Apple Pay, Google Pay, major credit cards. All secure.

Q: Is payment safe?
A: Yes! Industry-standard encryption protects your information.

Q: How to contact support?
A: support@kallistii.co or +1 505-317-8188

Q: Damaged item?
A: Contact within 48 hours with photos for replacement/refund.