Q: Can I return items if I'm an international customer?
A: Yes! We accept returns from international customers within our 30-day return window. Items must be unworn, unused, with original tags and packaging. Contact support@kallistii.co to initiate your return.
Q: Who pays for return shipping on international orders?
A: International customers are responsible for return shipping costs. We recommend using a tracked shipping method to ensure your return reaches us safely.
Q: Will I be refunded for customs fees or import duties?
A: Customs fees, import duties, and taxes paid on your original order are non-refundable. These are charged by your country's customs authority, not by our store.
Q: How long do international returns take to process?
A: Once we receive your international return (typically 2-4 weeks for shipping), we'll inspect it and process your refund within 10 business days. The refund will appear in your original payment method.
Q: What if my international order arrives damaged?
A: Contact us at support@kallistii.co within 48 hours of delivery with photos. We'll arrange a replacement or full refund, including original shipping costs for damaged items.
Q: Are there items that can't be returned internationally?
A: The same restrictions apply: custom/personalized items, perishable goods, beauty products, hazardous materials, sale items, and gift cards cannot be returned.
Q: Do EU customers have special return rights?
A: Yes! EU customers have a 14-day cooling-off period and can return items for any reason within this timeframe, in addition to our standard 30-day policy.
